ESAI Refund Policy
At ESAI, we stand behind the quality and usability of our products. Our primary goal is to ensure our customers are satisfied with the services we provide. That said, we understand that issues may occur. This refund policy explains when and how we issue refunds.
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Technology Malfunction or Error: If you experience a malfunction or error in the ESAI tool that prevents you from using it as intended, we are here to help. If the issue is reported within 30 days of purchase and we are unable to resolve it, we will provide a full refund. To report an issue, please contact our support team with a detailed description of the problem, along with any relevant screenshots or error messages.
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Outcome of Admissions: Please note that the purchase of ESAI tools does not guarantee any specific outcome in college admissions. ESAI provides resources and tools to assist in the application process, but decisions regarding college admissions depend on multiple factors beyond our control. Therefore, we cannot issue refunds based on the outcome of college admissions.
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Other Refund Requests: All other refund requests will be handled on a case-by-case basis. We reserve the right to refuse a refund request if we determine that a user is in violation of our terms of service.
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Requesting a Refund: To request a refund, please contact our support team with your purchase information and a detailed explanation of your reason for seeking a refund. Refunds will be processed back to the original payment method used for purchase.
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Changes to the Refund Policy: We may update our refund policy from time to time. We will notify you of any changes by posting the new policy on this page. You are advised to review this refund policy periodically for any changes.
If you have any questions or concerns about this refund policy, please contact us at below or at info@esai.ai. We value your feedback and will do our best to address any issues you have with our services.